Privacy Policy

Annexure-1 · MATHLAB INSTITUTE PRIVACY POLICY (MATHLAB/DOC/PP-001)

At MATHLAB INSTITUTE, we highly value your trust and are committed to maintaining the highest ethical standards in collecting, processing, and protecting any personal information you provide to us. Math Lab Institute Pvt. Ltd, Basement 2, Integrated startup Complex, Kerala Technology Innovation Zone, Kinfra Hi-Tech Park Main Rd, HMT Colony, North Kalamassery, Kalamassery, Kochi, Kerala 683503, operating under the brand name MATHLAB INSTITUTE (hereinafter referred as the Company), is a prominent edtech entity registered in India, dedicated to delivering quality education.

This Privacy Policy governs the use of our proprietary application, “Digital MathLab” (hereinafter referred to as the “Application”), our official website www.digitalmathlab.com (hereinafter referred to as the “Website”), as well as all other associated applications, digital products, websites, and services offered and managed by the Company. This Privacy Policy applies to any individual, company, institution, or their authorized representative, including faculty members of such institutions, who access or use our application (hereinafter referred to as “User” or “End User” and collectively as “You,” “Your,” or “Yours”).

By accessing or using the Application, Website, or any Services associated with them, including but not limited to products distributed through SD cards, tablets, or any other storage/transmission device, internet or cloud based storage, you acknowledge that you have read, understood, and agreed to be legally bound by this Privacy Policy and the accompanying Terms and Conditions (T&C), as applicable.

Your continued use of the Website, Application, or Services in any manner shall be deemed as express consent to this Privacy Policy, confirming your acceptance of its terms. If you do not agree to any part of this Policy, you are advised to immediately cease the use of the Website, Application, Products, or Services offered by the company.

1. User-provided information

When you download, register, or use our Application, Website, Services, or Products, certain information is collected from you. This includes:

• (a) Identifiable details such as your name, age, email address, location, contact number, password, and your ward’s educational preferences;
• (b) Transaction-related data, including purchase history, responses to offers, and download or usage details related to our applications or services;
• (c) Any information voluntarily shared when seeking support or assistance from us;
• (d) Data entered into our system during application usage, such as when posting queries, engaging in discussions, or taking tests.

The information collected from users is classified under three categories as per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (hereinafter referred to as the “Data Protection Rules”):

• Personal Information
• Sensitive Personal Information
• Associated Information

For the purpose of this Privacy Policy, all the aforementioned categories shall collectively be referred to as “Information.”

The collected Information may be utilized for various purposes, including but not limited to communicating with you, providing access to Services, sharing necessary updates and notices, and conducting marketing or promotional activities. Whenever additional details that personally identify you are required, we will seek your explicit consent before collecting such data.

Access to the Application, Website, Services, or Products is not restricted by the identity of the user accessing it, provided that the login credentials match the registered details. To ensure proper functionality and accuracy of information collection, users must access the platform using their own credentials.

At any point, users retain the right to withhold or withdraw consent for providing Personal or Sensitive Personal Information requested by the Company. Such withdrawal of consent must be formally communicated in writing to the contact details provided in this Policy. However, upon withdrawal of consent, the Company reserves the right to deny further access to the Application, Services, or Products.

2. Automatically collected information

In addition to user-provided data, the Application, Website, Products, and Services may automatically gather specific technical and usage-related information. This includes, but is not limited to:

• The type of mobile device used to access our platform,
• The unique device identifier (Device ID) associated with your mobile device,
• The IP address assigned to your device,
• The operating system running on your mobile device,
• The type of mobile internet browser utilized, and
• Analytical data regarding your interaction and engagement with the Application, Website, Services, and Products.

As is customary with most mobile applications, we may also collect other relevant information in accordance with the permissions explicitly granted by you.

For the processing of payments related to our goods and services, we engage third-party payment gateway service providers. These external entities are responsible solely for processing transactions and are contractually prohibited from storing, sharing, or utilizing your personally identifiable information for any purpose beyond facilitating the transaction.

Furthermore, at the time of registering for our Services (whether for yourself or on behalf of your ward) or during the subscription period, we may request access to your device’s camera and microphone to enhance the interactive learning experience.

Additionally, all audio, video, and telephonic interactions conducted between you/your ward and our tutors, representatives, or agents may be recorded for quality assurance, training, and internal monitoring purposes. These recordings, however, shall remain strictly confidential and will not be shared with you/your ward under any circumstances.

By accepting this Privacy Policy, you (on behalf of yourself and/or your ward) expressly consent to the collection, recording, and utilization of audio, video, and telecommunication interactions, as well as other personal information, for the purposes specified herein.

3. Use of your personal information

The information collected through our Application, Website, Products, and Services is utilized to analyze usage trends, conduct research, enhance user experience, and administer our platforms effectively. This data helps us understand each user’s learning behavior, movement within the Application/Services, and demographic insights, enabling us to improve and customize our offerings.

Both aggregated and individual data, whether anonymized or non-anonymized, may be periodically shared with external service providers to assist in refining the Application, Products, and Services. However, any such disclosure shall be in strict adherence to this Privacy Policy, and we ensure that third parties only process data on our behalf under legally binding agreements.

We may use personalized insights derived from individual user behavior and personal information to offer tailored content that enhances your learning objectives. To achieve this, we may engage third-party service providers for data analysis and optimization. These entities, however, do not have any independent rights to store, share, or use this data for any purpose beyond what is contractually permitted.

We do not engage in the sale, trade, or unauthorized disclosure of Personal Information to third parties, except where:

• Express written or electronic consent has been obtained from the user for such disclosure.
• Information is shared with subsidiaries or affiliated entities of Mathlab Institute for offering related services/products.

Additionally, we may disclose aggregate statistical data (such as customer demographics, traffic trends, and site usage patterns) to reputable third parties. Such disclosures shall be in an aggregated format and shall not contain any personally identifiable information.

We may contact you via email, messages, or calls to update you about our Services, Products, and related benefits, as these communications form an essential part of the Services/products you have opted for.

4. Disclosure of information

Your personal information may be disclosed under the following circumstances:

• Legal Compliance: If required under Indian law, including compliance with a subpoena, court order, or similar legal obligation.
• Enforcement of T&C: To investigate potential violations of our T&C.
• Protection of Rights & Safety: If we, in good faith, believe such disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, address security risks, or respond to lawful government requests.
• Third-Party Service Providers: Trusted third-party vendors engaged in service provision, analytics, and user experience enhancement, who operate under strict confidentiality agreements and are contractually prohibited from unauthorized data usage.
• Prevention of Harm: Where disclosure is required to prevent imminent harm to rights, property, or public safety, or as otherwise mandated under applicable laws.
• Personalization & Behavioral Analysis: To enhance user experience, personalize services, and perform behavioral analysis via third-party service providers.

5. Data related to minors

Any Personal Information provided regarding a minor shall be deemed to have been submitted with the explicit consent of the minor’s legal guardian. By registering on our platform, you acknowledge and confirm that such consent has been duly obtained.

6. Access and accuracy of your personal information

We are committed to ensuring that your Personal Information remains accurate and up to date. To facilitate this, we provide you with the necessary means to review, update, and modify your Personal Information whenever required. If you have created a user profile, you will be given a clear and accessible option to edit or update your details through our Application, Website, Products, or Services.

Additionally, we employ reasonable security measures to safeguard your account credentials, including but not limited to password protection mechanisms, ensuring that such sensitive data is not disclosed or exposed to any unauthorized entity.

7. Use of cookies

To enhance your browsing experience, we utilize cookies, which are small text files containing a unique identifier sent to your device. These cookies enable us to recognize your browser, remember your preferences, facilitate quicker logins, and analyze aggregated user behavior to identify trends. Such insights allow us to refine our services, products, and content to better align with user interests.

By default, most web browsers are configured to accept cookies. However, you have the option to modify your browser settings to decline all cookies or receive notifications when a cookie is being sent. Please note that restricting cookies may impact the functionality of certain features and services within our Application, Website, or Products, potentially limiting your overall user experience.

8. Third-party links

Our platform may include hyperlinks formatted in a manner that allows us to monitor user engagement with such links. This data assists us in enhancing our customized content and user experience.

By clicking on these links, you may be redirected to external websites that operate beyond our domain and control. We do not assume responsibility for the privacy policies, data handling practices, or security measures adopted by these third-party websites. Users are advised to exercise due diligence and review the privacy policies of such external sites before sharing any personally identifiable information.

This Privacy Policy exclusively governs the information collected through our Website, Application, or Services, and does not extend to any third-party platforms.

9. Notifications and alerts

We may, from time to time, send notifications via email, SMS, phone calls, or WhatsApp messages or any other manner as available time to time, to provide updates regarding new service offerings, promotions, or other relevant information that may be beneficial to you. These communications may originate from the Company, its subsidiaries, or its affiliated entities.

Such notifications shall be in accordance with applicable laws and regulations, and you retain the right to opt out of receiving such alerts at any time by following the prescribed opt-out mechanism provided in such communication.

10. Public forums and user-generated content

Certain features of our Website, Application, or Services, such as discussion forums, message boards, or interactive platforms, may allow users to post, share, or upload comments, messages, files, images, or other forms of content. Any information voluntarily shared by you through such forums shall be deemed publicly available, and we do not exercise control over how third parties may use, access, or store such information.

By choosing to disclose personal details in public forums or discussion boards, you acknowledge and accept that such information enters the public domain and may be accessed, collected, or used by other users without any liability on our part. You are solely responsible for any consequences arising from such disclosures, and we strongly advise exercising caution before sharing any personally identifiable or sensitive information in public forums.

11. Security measures

We are committed to protecting the confidentiality and security of your personal and sensitive information. To safeguard the information we collect and process, we implement a combination of physical, electronic, and procedural safeguards. Access to your information is strictly limited to authorized personnel who require it for the purpose of operating, maintaining, or improving our Application, Services, Products, or Website.

While we take reasonable and industry-standard measures to ensure the security of the information we handle, it is important to note that no security system is entirely immune to potential breaches. Therefore, we cannot guarantee that unauthorized access, disclosure, alteration, or destruction of your data will never occur. By using our services, you acknowledge and accept the inherent risks associated with data processing and storage.

12. Cloud storage and data security

The company utilizes Cloud Services for the fast, efficient, and reliable storage and access of user data. The company has ensured that all data is stored exclusively on servers located within India to comply with the applicable data protection laws in the country. The company has implemented robust security protocols, including encryption, firewalls, and secure access mechanisms, to protect your personal and sensitive data from unauthorized access, loss, or alteration. However, you acknowledge that despite these stringent security measures, the company cannot guarantee absolute security due to the inherent risks associated with data transmission, storage, and external threats. In the event of a security breach or any loss of data resulting from circumstances beyond the control of the company, including but not limited to third-party service failures or attacks, The company will not be held liable for any damages, losses, or liabilities arising therefrom.

By using this software, you agree that The company shall not be held responsible for any event or incident that is beyond its reasonable control and acknowledges that the company will not be held legally liable for any such occurrences, either in India or internationally. You further agree that The company has taken all possible steps to minimize the risks of data breaches or loss and will continue to do so in line with evolving security standards.

13. Data retention period

We will retain user data as long as the associated account remains active and for a minimum period of three years following account deactivation. This retention period may be subject to change based on applicable legal obligations or business needs. For instance, the company may extend the retention period of certain data to comply with statutory requirements or voluntary codes of conduct. Conversely, we may reduce the retention period for specific data types if necessary to optimize storage or comply with internal data management policies, provided such reduction does not conflict with legal obligations.

14. Log info & log data collection

When you access our Website, our servers automatically log certain information sent by your browser during each visit. These logs may include data such as your web request, internet protocol (IP) address, browser type, browser language, the timestamp of your request, and one or more cookies that may uniquely identify your browser. This information is collected for purposes such as improving our services, troubleshooting, and ensuring the proper functioning of the Website. All data logged is handled in accordance with applicable data protection laws and the company’s internal policies.

15. User communications

When you send us an email or engage in any form of communication, we may retain such communications for the purpose of addressing your inquiries, responding to your requests, and enhancing the quality of our Services. These retained communications may be used in accordance with our internal processes and policies, and handled in compliance with applicable data protection laws, ensuring the protection of your personal information.

16. Modifications to this policy

As the Company continues to grow and adapt, it is necessary for our privacy policy to be updated periodically to address new circumstances. We strongly recommend that you review this Policy on a regular basis for any amendments, as your continued use of our Services signifies your acceptance of any such modifications. Any changes to this Policy will be in compliance with applicable indian and international laws and regulations, ensuring that your rights are protected while safeguarding the Company’s interests.

17. Your acknowledgment and consent

We emphasize that every user of our Application/Services/products/Website must provide informed consent prior to disclosing any personal Information necessary for utilizing our offerings. By completing your registration with us, you explicitly grant permission for the collection, processing, storage, disclosure, and handling of your information as outlined in this Privacy Policy, including any future amendments made by the Company. The processing of your data may involve, but is not limited to, activities such as collection, storage, deletion, usage, combination, sharing, transfer, and disclosure, all of which will occur within India. In the event that you reside outside India, your personal data will be transferred, processed, and stored in full compliance with the relevant data protection laws applicable in India. By using our services, you acknowledge and consent to the foregoing terms.